We’re here to help

Questions about your pet’s care records?

Send us a note and we’ll help you get back to the things that matter.

Email PawLedger support We read every message. Please do not include urgent medical details—contact your veterinarian for immediate care.

Feature help

A few things that may help right away.

01

How do notification rules work?

Notification rules can create care reminders automatically from the information you save. Review these in the Auto Add tab; reminders you create yourself appear in Your. Allow notifications in iOS Settings to receive alerts.

02

Why can’t I find a record I added?

Check the search field and active type filters in Records. Records are grouped by type, such as visits, preventive care, diagnostics, or other care events, and can also be viewed from the pet’s profile.

03

Why didn’t a reminder appear?

Check both Your and Auto Add tabs, then confirm the related care date and schedule are saved. A reminder will only be shown as pending while its due date is still active.

04

Why does my care-cost total look different?

Costs change with the selected period and pet filter. Switch between This Month, This Year, or 12 Months, then check whether you are viewing All Pets or a single pet and whether an amount is reimbursed or out of pocket.

NEED A HAND?

Talk to support

For questions, feedback, or help with your data.
Send email →

PRIVACY REQUEST

Control your information

For privacy questions or a deletion request.
Contact us →